Manager, All Channels Fulfillment

Manager, All Channel Fulfillment, Saks Off 5th

Location: New york

Company Description

Hudson’s Bay Company is one of the   fastest-growing department store retailers in the world.  In North America, HBC’s leading banners   include Hudson’s Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF   5TH, Find @ Lord & Taylor, and Home Outfitters. In Europe, HBC’s banners   include GALERIA Kaufhof (the largest department store group in Germany),   Galeria INNO (Belgium’s only department store group), and Sportarena. At HBC   we are a company of adventurers who explore uncharted territory, challenge   convention, and work with imagination and fun.

Reporting   Relationship: Director, All Channel Fulfillment Hudson’s Bay Company

Role Summary

The Manager, All Channel Fulfillment will   be responsible and accountable for developing, implementing, and leading the fulfillment   process from a corporate perspective. They will contribute to the development   of operational processes and procedures to support the entire organization’s   All –Channel structure. The role will be responsible for driving fulfillment   through development of strategic fulfillment best practices, and conducting   productivity analysis and gathering feedback on the fulfillment process and   customer satisfaction. The Manager, All Channel Fulfillment, will work in   collaboration and liaison between cross functional teams.

Major Responsibilities

• Drive fulfillment of Locator and Ship from Store to   increase sales and fill rate
• Develop policies and procedures to improve process and   productivity of ship from store fulfillment
• Oversee the execution of ship from store standards to   ensure they are meeting the Customer Experience standards
•   Improve operational processes by creating and maintaining   documents detailing process and best practices
•   Frequent and accurate communication with peers and senior   management; elevate business challenges in a timely manner with viable   business recommendations.
•   Manage the operational processes and procedures to support the   organization’s All-Channel structure.
•   Identify innovative ideas to streamline processes and systems   enhancements that result in cost savings and/or increased efficiencies
•   Assist in driving new strategies to optimized shared selling   across banners 
•   Partner with   cross functional teams on cost efficiencies and shared inventory projects

Personal Characteristics

The successful candidate must be goal   oriented, with a demonstrated ability to develop, manage and motivate a team   while driving company initiatives. He/She has the ability to build and   develop strong business relationships at all levels. He/She should have   excellent written and verbal communication skills that fosters open   communication, which is built on integrity and mutual respect. He/she will be   a self-starter and solution seeker, with an ability to maintain his/her own   work flow to meet deadlines. This individual will also respond well to   change. Must be a strong motivator and inspire teams to identify creative   solutions and problem-solve challenges specific to each channel. He/she will   have a proven ability to multi-task in a fast paced environment and can   organize work well. He/she will be a thoughtful leader and strong   collaborator with the ability and confidence to present to the Senior   Executive teams.

Professional Qualifications

•   Minimum of 7-10 years   relevant experience
•   Minimum of 5 years demonstrated   experience managing fulfillment channels
•   Multi   banner retail experience would be an asset

Educational Credentials

•   Bachelor's degree

Travel

•   25% of time within North   America