Loyalty Implementation Project Manager

Job Description

Company Description

Hudson’s Bay Company is one of the fastest-growing department store retailers in the world.  In North America, HBC’s leading banners include Hudson’s Bay, Lord & Taylor, Saks Fifth Avenue, Gilt, Saks OFF 5TH, Find @ Lord & Taylor, and Home Outfitters. In Europe, HBC’s banners include GALERIA Kaufhof (the largest department store group in Germany), Galeria INNO (Belgium’s only department store group), and Sportarena. At HBC we are a company of adventurers who explore uncharted territory, challenge convention, and work with imagination and fun.

Major Responsibilities

 

The HBC Loyalty Implementation Project Manager is responsible for providing project leadership for the systems integration across all banners (Hudson’s Bay, Saks Fifth Avenue, Saks Off Fifth, Gilt and Lord & Taylor) of a new HBC Enterprise Loyalty Platform. The goal is to deliver an outstanding loyalty experience across all consumer and business touch points and change the way we do business at HBC.

 

Role responsibilities include:

 

1. Collaboratively, with business partners and third parties, define project scope and objectives, and develop plans, budgets and schedules for delivery
2. Ensure that all phases of the project are delivered on-time, within scope and within budget
3. Coordinate internal resources and third party partners for the flawless execution of the project
4. Establish and manage project expectations, and develop effective working relationships with business partners and stakeholders
5. Achieve established quality standards by communicating job expectations, providing direction on priorities and monitoring individual and team performance
6. Monitor project from initiation through delivery from a schedule, cost and quality perspective
7. Develop a detailed project plan to track progress and maintain comprehensive project documentation
8. Conducts project meetings and provide on-going status updates to project leadership team
9. Recommends/takes action to direct the analysis of and solution to problems
10. Identify and escalate (when appropriate) risks and issues impacting project delivery, quality, timeline, or cost

Qualifications

Personal Characteristics

Strong leadership skills and task management skills. Helps to develop and support a team environment.

 

Professional Qualifications

• 3-5+ years’ experience in managing implementation projects; preferably in the retail space
• Excellent interpersonal skills and demonstrated ability to lead, and work effectively with distributed teams
• Superior verbal and written communication skills demonstrating ability to influence decision makers
• Solid organizational skills including attention to detail and multi-tasking skills
• Careful attention to detail without sacrificing deadlines. The right candidate will be able to juggle several, sometimes conflicting deadlines
• Thrive in a fast-paced working environment
• Quickly grasp and effectively communicate difficult concepts
• Be a collaborative worker, yet with a strong independent drive
• Be proactive, with the desire to help identify efficiencies, best practices, and opportunities

Educational Credentials

·         BA or BS required

·         PMP / PRINCE II certification is a plus