KEYHOLDER - Philadelphia Premium Outlets - Pottstown, PA

The Key Holder works within the management team to help achieve
store sales goals and maximizing profitability through
effective management of the store team and implementation
policies and procedures. The Key Holder is responsible for
continuously improving and developing management skills, taking
ownership of the responsibilities assigned by the Store Manager
and acting as a role model to the rest of the sales team.

ESSENTIAL JOB RESPONSIBILITIES

Sales Generation:

• Meet personal and store sales goals

• Continue to develop personal sales techniques and assist in
the development of associates’ sales techniques to maximize
sales

• Utilize elevated levels of sales and service to maximize
sales performance

• Demonstrate an in-depth knowledge of the merchandise

• After closing a sale, monitor all details including:
shipping, alterations (if applicable), and special requests
to
ensure customer satisfaction

• Ensure all sales related policies and procedures are
maintained

• Maintain a keen interest in the fashion industry and market
trends

Customer Service:

• Support and encourage staff to provide the highest level of
customer service

• Build and maintain repeat clientele by utilizing personal
client book and assisting staff with utilizing their client
books

• Resolve all client problems and complaints quickly and
effectively, ensuring client satisfaction

• Assist sales associates with various customer service issues
(i.e. dissatisfied customer, returns, defective merchandise)


Employee Management:

• Ensure image and grooming standards are professional and
reflective of the brand image, at all times

• Adhere to work schedule, inclusive of time and attendance
Support and assist in follow-up for all training programs
and seminars


Operations:

• Collaborate with store manager in areas of risk management,
physical security, store cash controls, and inventory
management

• Assist in the training of sales staff in all areas of
appropriate register usage and maintenance

• Understand and properly execute all management register
functions

• Assist in all areas of stock, shipping, receiving
protocol/policies, procedures, and all shipping/ receiving
related paperwork

• Participate in inventories


Merchandising/Visual:

• Ensure the selling floor is neat, organized, stocked and
reflects the correct visual image at all times

• Assist in the implementation and maintenance of all
merchandising/ visual directives

• Ensure deliveries are properly processed in a timely manner

• Identify product concerns in a timely manner

• Communicate inventory needs to support the business goal


Employee Management:

• Ensure image and grooming standards are professional and
reflective of the brand image, at all times

• Adhere to work schedule, inclusive of time and attendance

• Support and assist in follow-up for all training programs and
seminars


QUALITIES:

• Action Oriented - Full energy, not fearful of acting with
minimum of planning, seizes more opportunities than others.

• Integrity – Takes responsibility for own actions, behaviors
and actions of subordinates, uses a mature problem solving
methodology while handling pressure.

• Results Oriented – Consistently a top performer and pushes
self and others for results.

• Versatile – Is a quick learner and open to change, analyzes
situations and looks for solutions. Grasps the underlying
structure.


QUALIFICATIONS / REQUIRED EXPERIENCE

• 1-2 years prior work experience in a luxury environment

• Dynamic interpersonal and communications skills both verbal
and written

• Solid independent work ethic, exceptional time management
skills, and high level of ownership


EDUCATION / CERTIFICATIONS

• College Degree preferred