KEY HOLDER - Century City

REPORTS TO: Store Manager

JOB TITLE: Key Holder

Position Scope and Summary:

The Key Holder is in entrusted with the most valuable company asset – our customers.  Under the supervision and direction of the Store Manager, this position provides every customer with extraordinary service.  The Key Holder works closely with the store leadership team in supporting the company’s goals and driving a service-driven culture.

Essential Duties and Responsibilities:

• Strong sense of fashion and style
• Flexible Availability
• Have a passion for selling and service
• Self-motivated
• Professional
• Upbeat, optimistic, friendly and authentic
• Team player – always in the game
• Responsible and dependable
• Exceed personal selling goals
• Achieve company KPI standards
• Surpass the customer’s expectations every day
• Service every customer using the Selling with Passion Program
• Follow proper procedures for processing sales/returns

Leadership Criteria and Skills:

• Demonstrates clear understanding of daily and monthly sales goals
• Ability to collaborate with other associates
• Ability to work with minimum direction and supervision
• Ability to communicate (orally and in writing) in English
• Understanding of company policies/procedures and brand requirements
• Strong customer focus
• Excellent interpersonal communication skills

Education Required:

High School diploma or higher

3 - 7 years of experience in retail sales

Additional Requirements:

Open availability

Physical Functions:

Ability to stand and/or walk for an entire shift.  Must be able to lift a minimum of 10 lbs.

Everything But Water offers a competitive compensation package including 401(k) participation, great merchandise discounts, and additional benefits for eligible employees. EOE.