GENERAL MANAGER - Livermore Premium Outlet

Job Title:               General Manager

Department:          Retail Management

Reports To:            Director of Stores - West Coast

Purpose and Scope

We are seeking a motivated individual to join our Retail Management team.  The General Manager will be responsible for the overall management of the newly opened store location, overseeing staff, maintaining merchandise and providing exemplary customer service.  Other duties include achieving sales objectives, maintaining and achieving high operational standards, exceeding merchandising goals, building a highly motivated team, and furthering associates’ skills and clientele base.

Job Responsibilities

• Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on customers' needs.
• Proactively seeking opportunities to up sell and add-on additional merchandise, while enhancing the customer's experience, not overwhelming them.
• Establishing, meeting, and exceeding sales and performance goals
• Building lasting relationships with customers and expanding the client book
• Managing sales team by continually motivating staff to exceed sales and productivity goals while setting the store standard in fostering a positive, upbeat and energetic atmosphere
• Exceeding expectations in identifying store trends and communicating these trends to the buyer
• Connecting with customers and understanding their needs, such as documenting and communicating customer requests
• Accurately and efficiently facilitating and overseeing customer purchases and return transactions
• Watching for, recognizing, and handling loss prevention situations by displaying exemplary customer service
• Managing the daily operations of the store through monitoring and managing various levels of store staff
• Planning, identifying, communicating and delegating appropriate responsibilities and practices amongst the sales team
• Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintaining clear, concise, and constructive communication lines open between sales team and corporate office.
• Seeking out top talent for the sales team through networking and recruiting
• Maintaining employee relations, problem solving, and acting as a leader to the sales team
• Maintain professional, positive work environment

Position Requirements

• Exceptional communication skills, written and verbal
• Strong work ethic and leadership qualities
• Ability to analyze sales reports and data to determine business needs and develop strategies
• Know how to trouble shoot, problem solve, and work well under pressure
• Ability to multi-task, prioritize, and manage team
• Strong organizational and customer service skills
• Resourceful, hands-on, and able to sense urgency

Education and Training:

• Associate’s Degree required
• Bachelor’s Degree preferred

Experience:

• Minimum 5 years’ experience in luxury retail store environment
• Minimum 2 years of luxury retail management