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Organization
Job Title
FULL TIME SALES ASSOCIATE - Houston, TX
Location
Houston, Texas
Country
United States
Region
Midsouth
Position type
Permanent
Category
Retail
Job Function
Store - Associate
Experience level
Entry Level

FULL TIME SALES ASSOCIATE - Houston, TX

REPORTS TO: Store Manager


OVERALL DUTIES:


The Sales Associate is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.


CORE RESPONSIBILITIES:

Customer Service

  • Actively builds client confidence by creating an engaging interactive experience
  • Gain new clients meeting conversion goals and continues to service existing client base
  • Resolves customer service issues swiftly
  • Ensure customer’s needs are surpassed without hesitation.
  • Consistently meets/exceeds both store and individual sales goals including KPI’s
  • Maximize the customer experience
  • Maintain positive outlook and professional demeanor while supporting company initiatives

Staff Partnership

  • Promotes positive working environment through effective communication amongst peers, Management, and Corporate office

Operations

  • Consistently adheres to company policies and procedures
  • Possesses working knowledge of POS system
  • Communicates all store related issues to Store Manager when unable to solve on their own
  • Performs opening/closing duties as required
  • Uses time effectively when not servicing clients
  • Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals

  • Maintains a clean working environment and insure presentation of product is consistent to standard.
  • Is fully knowledgeable of the product



REQUIRED SKILLS/EDUCATION

  • Proficient in Mandarin a plus
  • Minimum 1-3 years of Retail experience; luxury a plus
  • RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
  • Strong interpersonal, organizational, and communication skills
  • Able to work independently as well as collaboratively
  • Proficient computer skills


Max Mara is an Equal Opportunity Employer. M/F/D/V

 

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