FULL TIME SALES ASSOCIATE - Chicago, IL

REPORTS TO: Store Manager

OVERALL DUTIES:

The Sales Associate is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.

CORE RESPONSIBILITIES:

Customer Service

• Actively builds client confidence by creating an engaging interactive experience
• Gain new clients meeting conversion goals and continues to service existing client base
• Resolves customer service issues swiftly
• Ensure customer’s needs are surpassed without hesitation.
• Consistently meets/exceeds both store and individual sales goals including KPI’s
• Maximize the customer experience
• Maintain positive outlook and professional demeanor while supporting company initiatives

Staff Partnership

• Promotes positive working environment through effective communication amongst peers, Management, and Corporate office

Operations

• Consistently adheres to company policies and procedures
• Possesses working knowledge of POS system
• Communicates all store related issues to Store Manager when unable to solve on their own
• Performs opening/closing duties as required
• Uses time effectively when not servicing clients
• Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals

• Maintains a clean working environment and insure presentation of product is consistent to standard.
• Is fully knowledgeable of the product

REQUIRED SKILLS/EDUCATION

• Proficient in Mandarin a plus
• Minimum 1-3 years of Retail experience; luxury a plus
• RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
• Strong interpersonal, organizational, and communication skills
• Able to work independently as well as collaboratively
• Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V