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Organization
Free People
Job Title
Free People Store Manager - Del Amo Ctr., Torrance, CA
Location
, California
Country
United States
Region
Southern California
Reference Number
3942
Position type
Permanent
Category
Retail
Job Function
Store - Management

Free People Store Manager - Del Amo Ctr., Torrance, CA

STORE MANAGER | Roles & Responsibilities Reports To: District Manager/District Visual Manager

Objective To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring the profitability of the store.

The Store Manager will both partner with and support the growth of the Visual Manager or Assistant Store Manager. They will have an open and direct line of communication with the District and District Visual Manager in order to most effectively hold a firm knowledge of overall brand direction and focus.

Expectations
  • People
    • Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:
      • Consistent and continual feedback and accountability
      • Promoting sense of ownership and delegation
      • Motivate and inspire the store team through a strong store presence and consistently leading by example
      • Team involvement and strategic planning
      • Morning and any all store staff meetings and trainings
      • Manage and motivate a high level of Customer Care
      • Ensure the use of all Customer Care resources and initiatives
    • Partner with DM/DVM in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development
    • Facilitate hiring and recruiting; actively attracting and attaining talent
  • Process
    • Meet or exceed store sales plan and payroll goal
    • Partner with District and District Visual Manager, ASM & Visual Managers to complete weekly, monthly, and quarterly planning
    • Maintain business awareness, and drive sales in order to achieve and exceed goals
    • Partner with Assistant Store Manager and/or Visual Manager to follow, adhere to, and support Typical Week structure; facilitate weekly and daily scheduling/zoning to support this
    • Educate the staff on all Home Office operational communication and initiatives
    • Manage all aspects of daily store operational controls
    • Ensure daily restock is happening effectively
    • Promote and maintain a high standard for overall Customer Experience, Operations and Loss Prevention
    • Uphold all company Policy and Procedure
  • Presentation
    • Partner with DM/DVM to interpret home office visual communication and plan, schedule and execute an impactful visual environment
    • Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and determine strategies to maximize sales
    • Interpret Home Office visual communication to fit store specific environment and cater to the core customer
    • Partner with the Visual and/or Assistant Store Manager for updating product presentation weekly or as needed
    • Execute and/or delegate all weekly operational objectives, in order to support visual objectives identified
    • Effectively manage and educate the staff on all accessible training processes that will result in visual standards and execution
    • Communicate product performance observations and offer feedback to buyers/allocators through the district product feedback point person(s)
    • Maintain an awareness of apparel and accessory trends and relevance to the store environment