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Job Title
Ecommerce Customer Service Representative - Luxury Brands
New York, New York
Zip/Postal Code
United States
NY Metro
Position type
Job Function
Customer Serv / Order Entry
Store - Associate
Approximate Salary
Experience level
Entry Level
Mid to Senior Level
Education level
Bachelor's Degree

Ecommerce Customer Service Representative - Luxury Brands

Job description:

Renowned fashion luxury brands (Fendi, Salvatore Ferragamo, Prada ...) are seeking qualified candidates with a background and/or strong interest in luxury goods, for the position of Customer Service Representative.  In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.

Main Responsibilities:

  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
  • Assist clients on order-on-line
  • Deal with orders in the back office and liaise with logistics
  • Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
  • Manage ongoing customer relationships utilizing our CRM tools
  • Develop collaborative, positive working relationships with staff at our traditional boutiques
  • Assist customers with after-sales service issues
  • Be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client
  • Maintain and update regular client correspondence

Job requirements:

  • Minimum of 2 years experience in customer service for a luxury company, preferably in fashion.
  • Strong Ecommerce background
  • Must be a sales-oriented person.
  • Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
  • Proven to be organized, methodical, rigorous
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
  • Team player able to develop great relations with co-workers
  • 55/60+ WPM typing speed
  • Second language a plus ( French, Spanish, Mandarin...)

The position is based in Manhattan. Must be flexible and able to work  WEEKENDS

Salary - $2800/month + up to $450 bonus/month