Ecommerce Customer Service Representative - Luxury Brands

Job description:

Renowned fashion luxury brands (Fendi, Salvatore Ferragamo, Prada ...) are seeking qualified candidates with a background and/or strong interest in luxury goods, for the position of Customer Service Representative.  In this Ecommerce and After-sales role, you will be a primary contact by phone or email for customer inquiries about our products and brand.

Main Responsibilities:

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
• Assist clients on order-on-line
• Deal with orders in the back office and liaise with logistics
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Manage ongoing customer relationships utilizing our CRM tools
• Develop collaborative, positive working relationships with staff at our traditional boutiques
• Assist customers with after-sales service issues
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client
• Maintain and update regular client correspondence

Job requirements:

• Minimum of 2 years experience in customer service for a luxury company, preferably in fashion.
• Strong Ecommerce background
• Must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
• Proven to be organized, methodical, rigorous
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
• Team player able to develop great relations with co-workers
• 55/60+ WPM typing speed
• Second language a plus ( French, Spanish, Mandarin...)

The position is based in Manhattan. Must be flexible and able to work  WEEKENDS

Salary - $2800/month + up to $450 bonus/month