ECOMMERCE CUSTOMER SERVICE ASSOCIATE

Answer all customer emails/calls to solve inquiries related to product issues and stock availability, placing orders on back end for customers.
Keep up with current trends and styles to help provide customers with the best shopping experience and potentially create sales.
Handle Elie Tahari, Tahari, T-Tahari, and Tahari Home Divisions for customer related issues.
Reach out to appropriate Depts. and Licensing vendors to find a resolution for the best customer experience.
Process returns, merchandise credits and exchanges in a timely manner while still maintaining the day, weekly budget.
Locate missing items in retail stores and outlets to transfer directly to client.
Review fraud orders and dispute chargebacks