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Organization
Job Title
ECOMMERCE CUSTOMER SERVICE ASSOCIATE
Location
Fairview, New Jersey
Zip/Postal Code
07022
Country
United States
Region
NY Metro
Position type
Permanent
Category
Retail
Job Function
Customer Serv/Order Entry
eCommerce
Experience level
Entry Level
Education level
Bachelor's Degree

ECOMMERCE CUSTOMER SERVICE ASSOCIATE

Job Description:


The Fit Specialist and Customer Service Associate is responsible for providing quality and efficient customer service regarding to product inquiries, order inquiries, billing issues, and /or any technical problems. He/she is to convey a consistent brand image that attracts customers by encouraging sales on the Web.

This positions reports to the Director of Operations.

Responsibilities:


• Expert product knowledge of Bras and Intimate Apparel categories
• Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth
• Help customers find their bra or pant size, as well as identify garments that will work best for them, ensure proper fitting of bras and underwear
• Builds customer loyalty by converting customer relationship, marketing and customer capture
• Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
• Provides feedback on improvement opportunities and any obstacles that hinder execution
• Corresponds with consumers via email and phone to solve escalated issues
• Order Processing


a. Prior experience with Magento, Amazon, Ebay, QVC platforms a plus.
b. Pull orders from host systems on a daily and timely basis
c. Entering orders, dropping of pick tickets, invoicing
d. Monitor, research and follow up on the status of orders
e. Process returns/ exchanges
f. Warehouse communication


• Manage product inventory on the website
• Provide feedback on customer feedback to both operations and marketing to improve the product offering and services to improved experience
• Provides sales, financial, report card (fill rate and days to ship), and consumer correspondence feedback summary reports.
• Maintain consistent communications across different departments to ensure information is being passed down and is followed- up
• Coordinates with others on special projects (reticketing, cycle counts replenishment of consignment locations etc…)
• Browse website for bugs/errors

Education and Qualification:


• Bachelor Degree
• Knowledge of Retail/Ecommerce customer service principles and practices
• Knowledge of BlueCherry
• Prior experience with Magento, Amazon, Ebay, QVC platforms a plus
• Intimate product knowledge

Key Competencies:


• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Quick learner
• Positive and professional approach
• Organized and multi tasker
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Team player
• Adaptability

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