E-COMMERCE FULFILLMENT SENIOR OPERATIONS MANAGER

Job Responsibilities

• The primary responsibility of the position is to provide leadership and direction for Outbound Operations within Fulfillment as well as other areas as needed. This position is responsible for the productivity and performance accuracy of these areas of the operation.
• Provide leadership to a team of Operations Executives and Operations Leads over three separate shifts.
• Make recommendations and assist in formulation of departmental objectives, policies, and plans.
• Plan, examine, analyze and evaluate fulfillment center operations with respect to productivity standards, safety, and customer support.
• Evaluate current procedures, determining opportunities for continuous improvement and implementing updated processes.
• Identify and resolve operational problems, ensuring company standards are met.
• Responsible for assisting in the creation and implementation of training programs for associates to include improving communication between departments and associate development of supervisory skills, interpersonal skills, and technical skills.
• Mentor and develop executive and lead talent to build bench strength.

Qualifications

 Job Requirements

• BA /BS degree in a business-related field required
• 5+ years of experience in fulfillment center operations with a minimum of 3 years’ experience in a Manager level role.
• Experience managing multiple shifts preferred.
• Lean Six Sigma or Green Belt Certification a plus.
• Proficient with using MS Office applications to process and present data.
• Knowledge of WMS systems, RF technology, and Quality measurements & processes.
• Effectively interact in a team environment with senior leadership, peer group, and relate to and motivate an hourly and salaried associate team.
• Flexibility in working different shift schedules to include weekends.

Communication skills 

• Effectively communicate with all levels within the organization including all employees, direct reports, cross-functional teams and executive leadership.
• Clearly demonstrate management of multiple tasks at the same time.
• MS Office Suite proficient.