E-Commerce Customer Service Rep

• Customer Service
  • Answer customer inquiries via phone, email and live chat messages
    • Resolve order issues: damaged items, wrong items shipped, etc.
    • Assist customers in sizing inquiries
    • Assist customers in making product selections by asking questions and actively listening to their needs (cross-sell and up-sell as opportunity allows).
    • Locate product at retail stores, when inventory not available in web store
  • Process customer refunds and price adjustments
  • Communicate with warehouse regarding fulfillment of customer orders
  • Track missing orders and work with UPS to resolve issues & file claims
  • Manually input customer orders/phone order as needed
• E-Commerce Support
  • Review site daily for errors in merchandising
  • Process orders from 3rd Party shopping App: Spring
  • Inventory data entry
  • Accommodating inventory transfer requests from retail stores
  • Preparing product spreadsheets in Excel for use by merchandising & e-commerce teams

Qualifications:

• Ability to multi-task and approach situations with proactive problem-solving skills
• Great communicator
• Basic understanding of computers
• Basic understanding of Microsoft Office (Outlook, Word, Excel)
• Magento experience a plus, but not required
• Passion for fashion a plus
• Positive attitude