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Organization
Job Title
DISTRICT MANAGER - Southeast Outlets
Location
Southeast Region,
Country
United States
Region
Southeast
Reference Number
2089
Position type
Permanent
Category
Retail
Job Function
District / Regional Mgmt
Experience level
Mid to Senior Level (Management)
Education level
Bachelor's Degree

DISTRICT MANAGER - Southeast Outlets

The District Manager is responsible for cultivating and leading a group of customer-focused, sales driven, profitable and productive retail locations across a geographical area. The District Manager leads the team by exhibiting passion for product, brands, fashion and trends. The District Manager is held accountable for meeting all financial goals, all aspects of the visual presentation and operational functions of the district. The District Manager consistently coaches and supports Store Managers, Assistant Store Managers, and Sales Associates to ensure alignment around the company's strategies and goals. Ultimately the District Manager ensures a consistently outstanding customer experience every day and will report to the Regional Manager or Regional Director.

Primary Job Duties & Responsibilities

Talent

  • Recruits, hires, develops, retains, and promotes relevant top talent; those with a passion for the product and the brands that we sell
  • Interviews all Store Management and Key Holder candidates for the District
  • Actively develops, supports and promotes Store and Assistant Store Managers to larger volume tier stores or next-step roles.
  • Participates in Talent Review process and makes succession planning recommendations to Regional Talent Manager, Regional HR Generalist and Regional Manager
  • Partners with the Regional Talent manager to build and maintain a pipeline of talent (Sales Associate and above)
  • Works with direct reports to identify high-potential internal and external talent and strategically align bench strength within District
  • Assesses talent skill gaps and opportunities in stores and partners with Store Managers in making effective hiring decisions
  • Supports and/or executes company training and development programs for all direct reports
  • Conducts frequent career coaching conversations with all direct reports and store teams
  • Owns Performance Management for the District in partnership with the Regional Talent Manager and Regional HR Generalist
  • Recognizes and celebrates individual and team achievements
  • Provides and "open door" where team members are free to express their concerns and ideas
  • Inspires, motivates and influences peers and others by exhibiting core value behaviors at all times

Selling

  • Executes the company's Field Mission; drives results and maximizes business opportunities within his or her scope of responsibility
  • Trains and coaches Engaged Selling behaviors in all locations; ensures an engaging, positive and authentic connection with all customers
  • Coaches Store Managers on how to teach and inspire Engaged Selling
  • Sells side-by-side with store teams to support Engaged Selling during peak business
  • Cultivates a culture that anticipates and determines customer needs and "solves for yes" to ensure customer satisfaction in all locations
  • Effectively addresses all Customer complaints for the District and turns situations into teaching moments for Store Management and Associates

JOB DESCRIPTION

Rev Date 9/13/2016

  • Effectively manages schedule to impact the business during critical selling periods and inspects Zone Sheets for all stores in the District
  • Effectively manages his or her schedule and distorts time appropriately for short and long-term business impact throughout the District
  • Controls and influences sales plans, drives profitability and manages expenses
  • Evaluates sales and payroll results on a daily basis using key business reports and tools; develops plans to improve when necessary
  • Monitors scheduling and payroll within his or her scope of responsibility
  • Holds self and others responsible for the accomplishment of all KPI goals
  • Promotes and motivates store management to participate in company contests and events
  • Drives engagement and success of Customer Surveys in all District stores
  • Implements and enforces all updates and changes of company policies and procedures
  • Encourages stores and managers to participate in local community initiatives to drive brand awareness and create loyalty

Merchandising

  • Partners with Regional Visual Manager to ensure proper execution of all visual and marketing initiatives in all stores
  • Addresses and resolves Customer and associate questions and issues in a timely manner
  • Provides feedback to Regional Team regarding store and Customer opportunities
  • Knows market demographics and can speak to competition
  • Encourages stores and managers to participate in local community initiatives to drive brand awareness and create loyalty

Operations

  • Works with regional partners to manage execution of company strategies; drives results and maximize business opportunities
  • Achieves pre-determined payroll budgets and District shrinkage goals
  • Provide training and guidance to management in store operations
  • Holds teams and individuals accountable to all timelines, deadlines and compliance standards
  • Monitors and approves expenses and mileage as necessary

Additional Responsibilities

  • Embodies competencies of Drive for Results, Communication, Customer Focus, Decision Making, Continuous Learning, Build Successful Teams and Develop Others
  • Ability and willingness to take on additional responsibilities as assigned
  • Ability to work the required schedule
  • Ensures all associates adhere to the company's Personal Appearance Guidelines
  • Adheres to federal, state and local labor laws
  • Secures and maintains assigned company property
  • Overnight travel required
REQUIREMENTS
  • Passion for product, brands, fashion and trends
  • Four-year college degree preferred
  • Effective written, verbal and presentation skills
  • Strong interpersonal and communications skills with the ability to communicate at all levels
  • Proven ability to drive sales results and build winning teams
  • Excellent time management skills
  • Ability to interpret all policies and procedures to resolve customer and associate issues