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FRAME logo
Organization
Job Title
Data Entry Clerk
Location
Los Angeles, California
Zip/Postal Code
90232
Country
United States
Region
Southern California
Position type
Permanent
Category
Apparel
Job Function
Customer Serv / Order Entry
Experience level
Entry Level

Data Entry Clerk

FRAME is a brand that bridges the heritage and quality of manufacturing in Los Angeles with a distinctly European aesthetic. Its collections take inspiration from a French way of "dressed up casual" embodied by the style icons of the 1970’s.

Since the brand’s inception in 2012, FRAME has rapidly evolved from the off-duty models favorite denim brand, to a fashion house that produces four ready-to-wear collections a year.

With headquarters split between Culver City, Los Angeles and Shoreditch, London, FRAME is known for its coveted wardrobe classics, American craftsmanship and its loyal following.

Role Overview:

  • Reporting to the Senior Customer Service Representative, the Data Entry Clerk will be responsible for data entry for Customer Service Department.  This role will maintain Frame’s Customer Service standards within all assigned accounts by monitoring the department’s queries and overall workflow.  

Responsibilities:

  • Processes orders, forms, applications and requests.
  • Provides excellent customer service by phone and via email.
  • Works to resolve customer complaints in a professional manner.
  • Provides delivery information.
  • Performs customer verifications.
  • Sets up new customer accounts.
  • Prioritizes workflow to meet customer specific timeframes.
  • Keeps accurate records of all customer interactions and transactions by recording details of inquiries and actions taken.
  • Maintains customer databases.
  • Communicates and coordinates with cross-functional departments as needed.

 

Skills & Qualifications:

  • Minimum of 1-2 years of wholesale Customer Service experience.
  • Excellent verbal and written communication skills a must.
  • Strong organizational skillset and attention to detail required.
  • Confident personality with strong work ethic.