Job Description
Gilt is an innovative e-commerce company offering highly coveted products and experiences at insider prices. Each day, Gilt offers its members a new, curated selection of merchandise, including apparel, accessories and lifestyle products for women, men and children, home entertaining and decor, and fantastic offers on local services and experiences from Gilt CITY. Most sales start at noon ET and last only 36 hours, making Gilt.com an addictive destination for aspirational shoppers from coast to coast.
Gilt Groupe is seeking individuals with diverse backgrounds and experience to join our dedicated Customer Support team in Limerick. These are Part Time positions, working 5 x 4 hour shifts across the week (20 hours in total) including occasional weekends.You must be flexible to work in the early and late afternoon as well as evenings. Typical shifts are 1pm - 5pm / 3pm - 7pm / 4.30pm - 8.30pm
The successful candidate shall innately understand the needs of the luxury goods consumer and will be able to communicate their personal approach to a successful customer service policy. In addition, the Customer Services Specialist’s role is unscripted, thus allowing individuals the flexibility necessary to successfully resolve all customer issues without restrictive timelines nor canned verbiage requirements; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills. The successful candidate shall contribute a positive, energetic and organized approach to their role within this highly functioning team.
Qualifications
Responsibilities:
Requirements: