Customer Service Rep

Summary:

We are looking for a customer service representative to act as a liaison between sales, logistics and the customer to resolve any emerging problems that our clients might face with efficiency while ensuring all orders are shipped accurately and in a timely manner.

Responsibilities:

• Run daily open order reports for assigned brands to ensure orders have been entered and allocated
• Work closely with order entry and logistics teams on timely processing and shipping of orders
  
• Monitor inventory & incoming factory orders against assigned accounts and communicate any issues to sales executives
  
• Provide exemplary support to customers and sales executives for assigned accounts
  
• Assist in new account setup and account maintenance
  
• Daily administration and account follow up
  
• Other duties as needed

Education/Experience:

• College degree required
  
• Prior office experience required
  

Skills:

• Exceptional follow up skills required
  
• Effective communication skills
  
• Strong knowledge of Microsoft Excel/Outlook
  
• Superior organizational skills
  
• Strong layout and presentation skills