Bilingual Customer Service Representative - Luxury Brands

Customer Service Representative

Job description:

Renowned fashion luxury brand is seeking qualified Spanish speaker candidates with a background and/or strong interest in luxury goods, for the position of Customer Service Representative.  In this customer service  and eCommerce role, you will be a primary contact by phone or email for customer inquiries about our products and brand.

Main Responsibilities:

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

• Assist clients on order-on-line

• Deal with orders in the back office and liaise with logistics

• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc

• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

• Manage ongoing customer relationships utilizing our CRM tools

• Develop collaborative, positive working relationships with staff at our traditional boutiques

• Assist customers with after-sales service issues

• Be a primary contact for customer inquiries about our products and brand.

• Able to communicate concisely our company policies to client

• Maintain and update regular client correspondence

Job requirements:

• Minimum of 2 years experience in customer service for a luxury company, preferably in fashion.

• Strong Ecommerce background

• Must be fluent in ENGLISH and SPANISH

• Must be a sales-oriented person.

• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program

• Outstanding written and verbal communication skills, great phone etiquette and elevated speech

• Proactive personality and self-motivator

• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment

• Proven to be organized, methodical, rigorous

• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

• Team player able to develop great relations with co-workers

• 55/60+ WPM typing speed

The position is based in Manhattan. MUST BE FLEXIBLE AND ABLE TO WORK WEEKENDS.

Salary $2800/month + incentives