Customer Service Manager

POSITION SUMMARY:

As Customer Service Manager with our mid-sized swimwear company you will manage a team of two CS Reps. and provide support for an outside sales team of eight.  We are looking for an energetic, forward thinking person that has a great attention for detail and great communication skills.

RESPONSIBILITIES AND JOB DUTIES:

-        Responsible for overseeing and managing all inventory allocation.

-        Managing staff of 2 customer service reps.

-        Provides daily support to outside sales reps.

-        Oversee all daily EDI functions.

-        Will work closely with the CEO, Production team & Director of Logistics on a daily basis in order to have accurate info on availability of inventory.

-        Will provide analytic reporting on all inventory and order fulfillment.

-        Tracks all end of year inventory and works with closeout vendors.   

JOB QUALIFICATIONS:

-        Clear & direct communication skills.

-        Min 5 years of experience required.

-        Swimwear/Garment industry experience required.

-        Advanced knowledge of EDI.

-        Advanced AS400 user.

-        Great attention to detail.

-        Highly motivated.

-        Able to multi-task.