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Organization
Job Title
CUSTOMER SERVICE ASSOCIATE
Location
Redwood City, California
Country
United States
Region
Northern California
Reference Number
85907
Position type
Permanent
Category
Apparel
Home Fashion
Retail
Job Function
Customer Serv / Order Entry
eCommerce

CUSTOMER SERVICE ASSOCIATE

 

Job Description: E-commerce Company

Location: Redwood City, CA

Responsibilities: 

  • Handle all customer order resolutions and one of exception cases
  • Manage all forms of customer email and our online instant chat communication channel
  • Participate in our weekly product meetings to inform the tech/product team about new product features, bug fixes that should be launched in order to facilitate a seamless customer experience.
  • Participate in monthly product and inventory planning meeting and discuss your key observations
  • Participate in any other ad hoc projects that may need your expertise and involvement. 

Requirements:

  • 2-3 years of customer service experience as a customer success/service associate and/or a related function at a home decor, lifestyle brand is a must.
  • You MUST be someone who enjoys talking to customers and helping them with their questions
  • You're patient with customers, in answering their questions (over phone or emails) and never trying to cut short the conversation and make customer feel they didn't get a satisfying answer and never push hard for sales/closing the deal. 
  • Excellent communication skills and very strong at clienteling.
  • Very comfortable with all channels of communication - be it phone, emails or online chat. 
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