HUGO BOSS is globally renowned as a successful fashion and
lifestyle brand. On the one hand, we have our passion for
extraordinary design and high expectations regarding fabrics,
processing and fitting to thank. On the other hand, we like to
encourage our team of almost 13,800 employees to think outside
the box. After all, different perspectives enhance creativity
and performance and result in products that are sold in 126
countries at over 7,600 sales points around the globe.
The CRM Associate will work to execute the HUGO BOSS omnichannel
communication and customer engagement strategy through
innovative CRM initiatives. These initiatives are including, but
not limited to segmentation, campaign development and set up,
testing, new customer acquisition, email marketing, direct mail,
predictive analytics, and triggered and personalized email
messaging. The Customer Relationship Associate will utilize
these strategies to support both short and long term sales and
database growth across all HUGO BOSS points of sale and online.
• On-going CRM campaign execution and optimization of direct
mail and digital/email marketing strategies including, but
not limited to, pre campaign analysis, on-going campaign
management, testing for increased performance, post campaign
analytics, learnings and recommendations for future campaigns.
• Coordinate implementation of new campaign management tool
including frontend integration, email service provider
integration and CRM integration with third party ecommerce
provider, internal IT and email service provider.
• Proactively prioritize and guide CRM campaign management tool
system enhancements and introduce new reports and campaigns
to meet emerging business needs.
• Ability to pull reporting for companywide customer analytics
and behavioral reporting in cooperation with 3rd party
platforms and systems.
• Work closely with internal and external partners to ensure
customer data meets the quality and standards that allows for
execution of successful, effective and efficient direct mail
and email marketing campaigns, including data cleansing, feed
management and trouble shooting.
• Partner with internal IT team to understand all CRM datapoints
and feeds travelling in and out of CRM and campaign
management tool to ensure that all data is flowing correctly
and for trouble shooting.
• Optimize and increase capture rate both in store and
digitally/online through CRM initiatives and data capture
strategies, including at point of sale and through the
internal clienteling tool.
• Bachelor's Degree.
• At least 3 years’ experience with marketing analytics and/or
email marketing and/or CRM.
• Highly organized and proactive with a strong attention to
• Strong analytical capabilities with creative mindset.
• Must be able to work independently/take initiative.
• Excellent verbal/written communication skills with a “can do”
• Strong technology and user application knowledge.
• Ability to multi-task in a busy office environment.
• Excellent team working skills with the ability to manage cross-
functional relationships across multiple levels and global
• Proficient in all Microsoft Office programs.
• Strong proficiency in excel.
HUGO BOSS offers its employees exceptional working conditions in
an international environment. If you are interested in the
fashion sector and challenges inspire your ambition, we would
like to get to know you.
We look forward to your online application at jobs.hugoboss.com
The HUGO BOSS Group and its brands
HUGO BOSS is growing
For many years now, the Group has ranked among the global
market leaders in superior fashions – and been progressively
extending this position.
Today the fashion group generates sales of 1.75 billion EUR
with a workforce of more than 10,000. Flanking highly developed
product competence and excellent logistics as cornerstones of
this continuing success is a global marketing network powered
by a comprehensive knowledge of markets and consumers in over
Further indicators of the Group’s strength are the high number
(over 1,500) of HUGO BOSS Stores operating worldwide, and the
more than 6,500 other partner POS venues. Consistent,
innovative visual merchandising and efficiently implemented
marketing measures serve to reinforce the image of both the
Group and its brands.
The BOSS and HUGO brands cover all the major fashion segments
for men and women. Additional product groups such as shoes and
accessories, fragrances, eyewear, children's wear, and watches
complement the individual collections. This broad based and
well structured platform enables HUGO BOSS to offer each of its
target groups the fitting outfit for every occasion.
Sorry, applications for this position are not being accepted
through www.StyleCareers.com. To apply for this position,
please apply directly at our website using the link below.
Please be sure to choose StyleCareers.com as the referring
HUGO BOSS is an Equal Employment/Affirmative Action Employer