advertisement
RALPH LAUREN logo
Organization
Job Title
CONCIERGE - RALPH LAUREN, BEVERLY HILLS
Location
Beverly Hills, California
Zip/Postal Code
90209
Country
United States
Region
Southern California
Reference Number
20220
Category
Retail
Job Function
Store - Associate

CONCIERGE - RALPH LAUREN, BEVERLY HILLS

Ralph Lauren Corporation (NYSE: RL) is a leader in the design,
marketing and distribution of premium lifestyle products in
four categories: apparel, home, accessories and fragrances.
For more than 44 years, Ralph Lauren's reputation and
distinctive image have been consistently developed across an
expanding number of products, brands and international
markets.


PURPOSE AND SCOPE: To provide the Ralph Lauren clients with
an exceptional client experience that will always be
remembered as above and beyond with the highest level of
urgency and care.


RESPONSIBILITIES:

• Acknowledge and greet all clients with utmost courtesy and
urgency.

• Serve as information liaison to the Store Management Team
and ‘host of the store’ for clients.

• Identify external resources in the area and build/curate
relationships with newest and most desirable hotels,
restaurants, private clubs and organizations in the area.

• Provide personal services of the highest level that may
include, but not limited, to newest (hard to get)
restaurant/hotel reservations, cultural and sporting events
in LA marketplace, art galleries, theatre, filming
previews, recreational requests, floral orders, shoe shine,
etc.

• Create content and process for literature, maps, and other
materials for Ralph Lauren Sales Professional iPads.

• Arrange for, suggest, recommend, book, and confirm
deliverable services that may include referrals to top hair
salons, makeup artists, beauty services and spas

• Explore and identify global concierge resources in major
cities i.e. NYC, Miami, Chicago, Aspen, Hamptons, Paris,
London, Milan etc.

• Assure prompt and positive action on all resident
complaints, questions, concerns and suggestions, as well as
conduct quality assurance follow-up; respond to inquiries
regarding services.

• Address and work with clients who present service
opportunities that other staff employees cannot resolve.
Attempt to resolve them and/or elevate to the Store
Director when matters are outside scope or ability.

• Provide continuous updates, edits, reviews and additions to
the electronic database (list of vendors, restaurants,
service providers, etc.).

• Project an engaging, welcoming and professional image in
personal appearance, manner, and demeanor representative of
the Ralph Lauren culture and guidelines.


JOB REQUIREMENTS:

• Minimum 3 - 5 years of retail sales experience, preferably
within the luxury retail market.

• Strong written and oral communication skills

• Ability to work well under the pressure of multiple tasks
and deadlines.

• Ability to establish and maintain positive working
relationships with management, customers, and co-workers.

• Knowledge and understanding of luxury apparel and
accessories markets.

• Possess an active client book, which demonstrates proven
results

Ralph Lauren is an equal opportunity employer. We offer dynamic
career opportunities with growth potential and a generous company
discount.


TO APPLY:

Apply directly at our website using the APPLY DIRECTLY image
below. Please be sure to select www.StyleCareers.com as the
referring website.
advertisement
advertisement