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Organization
Job Title
CHARGEBACK ANALYST
Location
Northern, New Jersey
Country
United States
Region
NY Metro
Position type
Permanent
Category
Apparel
Retail
Job Function
Accounting / Finance
Experience level
Mid to Senior Level

CHARGEBACK ANALYST

 

Customer base are big box retailers not limited to: Walmart, target, JCP, Kohl’s, K-mart, Sears, Dicks Sporting Goods etc and off price customers like TJX, Stage Stores, Bealls, Steinmart. Online retailers include Amazon.com, Zuilily, etc.

Major Responsibilities include but are not limited to:

  • Researching and investigating open claims and chargebacks/deductions
  • Ability to review vendor guides and communicate possible non-compliance issues with internal teams; and make recommendations to clients to improve process to reduce chargebacks
  • Communicate with internal customers (sales, customer service, 3PL) to expedite resolution of chargebacks
  • Reviewing Past Due aging and making collections calls and following up on past due AR before 60 days.
  • Handle escalation of chargebacks from Chargeback team and reach out to appropriate team to collect on unauthorized deductions
  • Negotiating chargeback settlements with customers in accordance with client policy
  • Processing credit memos and write-offs for valid deductions with client approval
  • Properly record resolved deductions to the right resolve codes
  • Work to develop, train and enhance chargeback team’s chargeback knowledge
  • Assist in managing ongoing client relationships (interface w/ clients to resolve specific issues)
  • Prepare chargeback reports for clients when needed
  • Perform account reconciliations and assist with month end tie outs
  • Escalate any issue to management in a timely fashion.
  • Performs other duties as required or assigned

Job Requirements:

  • 3-5 years of relevant experience in accounts receivable
  • Chargeback Experience a Must
  • Degree and Strong math and solid analytical skills are essential.
  • Data entry and Excel skills required  would like knowledge of a2000 software
  • Working with Retail/Wholesale accounts a plus
  • Deadline oriented and good organization skills
  • Consistent attention to detail and accuracy
  • Flexibility to change and learn new processes quickly and the ability to work in a team environment
  • Cash receipts entry and communicate with factor and customers in regards to past dues.

 

 

 

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