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RALPH LAUREN logo
Organization
Job Title
CASH OFFICE ASSOCIATE- RALPH LAUREN, MADISON AVENUE, WOMEN'S
Location
New York, New York
Zip/Postal Code
10001
Country
United States
Region
NY Metro
Reference Number
5172449
Category
Retail
Job Function
Store - Associate

CASH OFFICE ASSOCIATE- RALPH LAUREN, MADISON AVENUE, WOMEN'S

Ralph Lauren Corporation (NYSE: RL) is a leader in the design,
marketing and distribution of premium lifestyle products in
four categories: apparel, home, accessories and fragrances.
For more than 44 years, Ralph Lauren's reputation and
distinctive image have been consistently developed across an
expanding number of products, brands and international
markets.


PURPOSE AND SCOPE:

Ensures that the customer receives exceptional service in line
with the company’s reputation for legendary service, all sales
transactions follow company regulations, and employees receive
training of new initiatives.


RESPONSIBILITIES:

People

• Conduct training of new initiatives, Standard Operating
Procedures (SOPs), and Point-Of-Sale (POS) for Sales
Professionals, Management, and support members.

• Manage Cash Office schedule through understanding of the
store calendar and business needs.

• Partner with Operations Manager/General Manager/HR to coach
on performance related issues.

• Verify cash wrap communication is regularly updated
including phone extension list, employee numbers, etc.

Customer

• Ensure team provides support to sales professionals with
customer transactions throughout store.

• Accountable for the resolution of customer issues,
partnering with management when necessary.

• Develop and implement strategies on how to increase customer
capture information.

Process

• Take leadership role in completion of all necessary tasks
including credit card chargebacks, mail returns, etc. for
all stores.

• Confirm the opening and closing of POS systems; preparation
of deposits; and reconciliation of daily sales media and
sales transactions.

• Provide support to Operations teams with inventory
preparation and execution.

• Ensure Cash Office is 100% compliant on POS section of
audit.

• Oversee the completion of all technology related issues
including but not limited to POS; phone; iPads; and
printers, fax machines, and copy machines. Develop and
implement strategies on how to improve current Cash Office
processes.


REQUIREMENTS:

• Good communication and interpersonal skills

• Ability to work well under pressure.

• Must be detail oriented, organized and reliable.

• Ability to collaborate and work within a team environment.

• Proficient typing skills

• Excellent communication skills

• 1-2 years of experience in related field

• High School or College Graduate

Ralph Lauren is an equal opportunity employer. We offer dynamic
career opportunities with growth potential and a generous company
discount.


TO APPLY:

Apply directly at our website using the APPLY DIRECTLY image
below. Please be sure to select www.StyleCareers.com as the
referring website.
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