Bhldn Customer Associate - Chestnut Hill, Massachusetts

A customer associate provides customers with a personal level of service. The customer associate contributes to a profitable and customer-centric environment through supporting the store management team in selling, service and daily operating procedures. 

REPORTS TO: Management Team

SALES & PROFITABILITY

•   Supports the store management team in exceeding sales and shrink goals

•   Supports store processes, priorities and service strategies to impact results

   

CUSTOMER CONNECTION

•   Supports an environment of genuine customer connection

•   Acts as empowered team member, exercising decision making skills to enhance each customer’s experience

•   Demonstrates extraordinary service in each zone

•   Supports the MOD with an energized pace

•   Acts as a brand ambassador reflective of company values and aesthetic

•   Understands multi-channel business-utilizes tools to better service the customer

•   Takes ownership of product knowledge and current trends

   

PEOPLE & DEVELOPMENT

•   Supports new hires through being a mentor in their zone development

•   Is self-aware and focused on self-development

•   Is accountable to individual actions

•   Collaborates with the team during morning, closing and one minute meetings

•   Focuses on individual goals set

   

AESTHETIC UNDERSTANDING & APPLICATION

•   Executes stock-to-sales processes and presentation standards

•   Is knowledgeable of trend and supports brand messaging

•   Develops an understanding of how the merchant process impacts business and the customer experience

   

OPERATING PROCEDURES

•   Adheres to typical day/week guidelines

•   Is accountable to upholding the brand processes

•   Maintains a visually compelling store that is near, clean and organized

•   Adheres to internal and external loss prevention procedures

•   Upholds all company policy and procedure