ASSISTANT STORE MANAGER - Washington Tysons Corner, VA

ABOUT US

SuperGroup plc is the owner of the dynamic Superdry brand and
operates in the premium branded fashion clothing sector.
Superdry focuses on high quality fashionable menswear,
womenswear and accessories, fusing vintage Americana and
Japanese graphics with a British style. Superdry operates a
multi-channel business through a combination of standalone
stores, concessions, ecommerce, and UK and international
wholesale. Our global headquarters are based in Cheltenham,
Gloucestershire.

Founded in 2003, we have grown to a portfolio of 98 owned
stores and 40 concessions in the UK & Ireland, and 70 owned
stores and 15 concessions across Europe. We opened 28 owned
stores in 8 countries during the 2014/2015 financial year,
totalling an additional 82,000 square feet of trading space.
We also have 221 franchised and licensed Superdry stores in 69
countries worldwide, and operate 25 international ecommerce
websites, delivering to 169 countries. We now employ in excess
of 3,900 people globally.

Our ambition for growth was proven at our 2014/2015 year end
results as we announced a 12.9% rise in revenue to £486.6m and
a 2% rise in underlying profits to £63.2m. Retail revenues
were up 17% while like-for-like retail sales were up 4.8%. 18.2% of
our retail sales are now generated online. Wholesale revenues
rose by 4% to £152.5m.

Following the appointment of Euan Sutherland as CEO in October
2014, we have developed and launched a new long-term strategic
plan focusing on three key areas - to build a global lifestyle
brand; to drive awareness of the breadth of the Superdry
range; and to build a broad cross-channel relationship with
customers. As our product is at the very heart of what Superdry is all
about, we are also focusing hard on our four key product
attributes - design detail; quality obsession; innovation; and
affordability.

In March 2015, SuperGroup announced the acquisition of our
North American business from a former licensee, which
immediately gave us an estate of 15 stores and around 250
employees, with revenues of nearly $36m. We have a structured
plan in place to drive a substantial expansion plan across the
US, Canada and Mexico by 2020. In July 2015 we announced the
creation of a joint venture business in China, in partnership
with the established Chinese retailer Trendy International,
giving us a solid platform for a major entry into the Chinese
market.

Finally, in another exciting development, Golden Globe winning
actor Idris Elba is collaborating with Superdry to design and
produce a premium line of clothing which will be sold globally
in stores and online, as well as through Wholesale
partnerships from Autumn/Winter 2015. This new collaboration is part of our
strategy to create a global lifestyle brand, building on the
iconic heritage of Superdry to broaden and strengthen customer
appeal.

Overview

On 26 March 2015, SuperGroup announced the acquisition of our
North American business from our former licensee, which
immediately gave us an estate of 15 stores and around 250
employees, with revenues of nearly $36m. We have a structured
plan in place to return the business to profitability within 2
years, then drive a substantial expansion plan across the US,
Canada and Mexico by 2020. We’ll also continue to develop our
business in the territory through wholesale and ecommerce
channels as we seek to increase our market share.

The role of an Assistant Store Manager at Superdry involves
assisting the Store Manager and contributing to ensuring
outstanding store operational and commercial standards within
agreed budgets. The role focuses on helping the store in
maximizing and driving store sales, performance and
profitability through supporting with the development,
management and direction of the store team, ultimately
delivering SuperGroup’s key business objectives.

Key Responsibilities

• Assisting the Store Manager in the delivery of the retail
strategic plan which delivers SuperGroup business
objectives

• Deputizing for the Store Manager and assuming their
responsibilities on their days off or during periods of
absence

• Contributing to ensuring delivery of company standards,
strategies and initiatives to achieve sustainable growth

• Attaining store sales targets by maximizing profits,
minimizing costs and assisting in the management of
workforce budgets

• Delivering excellent customer service standards by example
ensuring highly visible and effective customer service
management at all times to drive continuous improvement

• Assisting the Store Manager in selecting, training,
developing, reviewing, managing, coaching and supporting
the store team to ensure high performance and productivity at
all times

• Ensuring store compliance with company policy and
procedures, taking a consistent approach with all team members and
guaranteeing operational efficiency at all times

• Ensuring important management information is communicated
out to all relevant team members

• Ensuring brand image is driven and showcased by optimizing
product visual merchandising and service levels in line
with company guidelines

• Working in conjunction with the Store Manager to minimize
loss by ensuring all loss prevention procedures are followed and
any incidents are reported and investigated

• Providing a safe working environment for staff and
customers, ensuring their wellbeing and reporting any Health & Safety
concerns to the Store Manager.

• Managing stockroom processing and ensuring replenishment
procedures are in place so recalls and transfers are
actioned efficiently, maintaining effective stock control at all
times

• Walking the shop floor regularly, talking with customer and
team members in order to identify and resolve urgent
issues.

• Maintain awareness of market trends in the retail industry
and working alongside the Store Manager in monitoring activity
of local competitors

What we’re looking for

• Substantial experience working at Assistant Store Manager or
Supervisor level within the branded fashion retail sector

• Experience of leading, managing and training teams
effectively

• Demonstrable track record of improving sales figures and KPI
achievements

• Experience of dealing and resolving employment relations
issues

• Experience of visual merchandising

• Experience of stock management

• Experience of working with Microsoft Office applications

• Preferably qualified in Retail Management

Package

• Competitive package