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Organization
Job Title
ASSISTANT STORE MANAGER - Sales USA - Los Angeles Century City, CA
Location
Century City, California
Country
United States
Region
Southern California
Reference Number
20128
Position type
Permanent
Category
Retail
Job Function
Store - Management
Experience level
Mid to Senior Level
Mid to Senior Level (Management)

ASSISTANT STORE MANAGER - Sales USA - Los Angeles Century City, CA

About Us

SuperGroup plc is the owner of Superdry, which is rapidly
becoming a global lifestyle brand. Superdry focuses on
offering our customers around the world innovative, premium
quality and affordable clothing and accessories across
menswear, womenswear and specialist ranges. Superdry customers
are loyal, varied and truly global, and are defined not by
their age but by their attitude.

Superdry was launched in the UK in 2003 following an
inspirational trip by our founders to Tokyo, and is famous for
designing and producing quality garments inspired by fusing
iconic vintage Americana and high-impact Japanese graphic
imagery with a British twist. Our products are characterised
by quality fabrics with authentic vintage washes, unique
detailing, world-leading hand-drawn graphics, and tailored
fits with diverse styling. As we continue to develop the
breadth and nature of our product ranges, we increasingly
appeal to a broader group of customers, aspirational people
who want to feel amazing in what they wear and appreciate
style, quality and attention to detail.

We operate a fast-growing multi-channel business through a
combination of standalone stores, franchised and licensed
stores, concessions, ecommerce, wholesale and distributors. We
are growing fastest outside of the UK and our international
business is going from strength to strength. We now own and
operate stores in Austria, Belgium, Denmark, France, Germany,
Holland, Ireland, Italy, Spain, Sweden and the USA, with
franchised stores in many more countries. We have nearly 600
points of sale in over 45 different countries and are adding
to this at a rate of over 50 new locations annually. We have
also entered a joint venture with Trendy International Group
in China which will launch Superdry stores into the Chinese
market.

Our global headquarters are based in Cheltenham,
Gloucestershire, UK and we have satellite offices in Aarhus,
Barcelona, Brussels, Hong Kong, Munich and New York, with
specialist sourcing offices in Istanbul and New Delhi. Our
biggest growth area is online, where we operate ecommerce
websites in over 20 different languages and ship to almost
every country in the world.

Our ambition for growth is summarised by our strategic plan
which will provide opportunities to drive significant
increases in revenue. Our plan focuses on three key areas -
building a global lifestyle brand; driving awareness of the
breadth of the Superdry range; and building a broad cross-
channel relationship with customers. It’s supported by the
four key pillars of Embed, Enable, Extend and Execute, which
define exactly how we will go about achieving our aims. As our
product is at the very heart of what Superdry is all about, we
are also focusing hard on our four key product attributes -
design detail; quality obsession; innovation; and
affordability. More about the detail of our strategic plan,
together with our latest business and financial results, can
be found on our corporate website www.supergroup.co.uk.

We aspire to be a great place to work and strive every day to
make every Superdry store and office location a friendly
community with a family feel, with fantastic training and
development, and roles that are compelling, stretching and
interesting. You can see films of many real Superdry
colleagues from across the business talking about their
experiences of working here on our careers website,
www.careers.superdry.com.


Overview

On 26 March 2015, SuperGroup announced the acquisition of our
North American business from our former licensee, which
immediately gave us an estate of 15 stores and around 250
employees, with revenues of nearly $36m. We have a structured
plan in place to return the business to profitability within 2
years, then drive a substantial expansion plan across the US,
Canada and Mexico by 2020. We’ll also continue to develop our
business in the territory through wholesale and ecommerce
channels as we seek to increase our market share.

The role of an Assistant Store Manager at Superdry involves
assisting the Store Manager and contributing to ensuring
outstanding store operational and commercial standards within
agreed budgets. The role focuses on helping the store in
maximizing and driving store sales, performance and
profitability through supporting with the development,
management and direction of the store team, ultimately
delivering SuperGroup’s key business objectives.

Key Responsibilities

• Assisting the Store Manager in the delivery of the retail
strategic plan which delivers SuperGroup business
objectives

• Deputizing for the Store Manager and assuming their
responsibilities on their days off or during periods of
absence

• Contributing to ensuring delivery of company standards,
strategies and initiatives to achieve sustainable growth

• Attaining store sales targets by maximizing profits,
minimizing costs and assisting in the management of
workforce budgets

• Delivering excellent customer service standards by example
ensuring highly visible and effective customer service
management at all times to drive continuous improvement

• Assisting the Store Manager in selecting, training,
developing, reviewing, managing, coaching and supporting
the store team to ensure high performance and productivity
at all times

• Ensuring store compliance with company policy and
procedures, taking a consistent approach with all team
members and guaranteeing operational efficiency at all
times

• Ensuring important management information is communicated
out to all relevant team members

• Ensuring brand image is driven and showcased by optimizing
product visual merchandising and service levels in line
with company guidelines

• Working in conjunction with the Store Manager to minimize
loss by ensuring all loss prevention procedures are
followed and any incidents are reported and investigated

• Providing a safe working environment for staff and
customers, ensuring their wellbeing and reporting any
Health & Safety concerns to the Store Manager.

• Managing stockroom processing and ensuring replenishment
procedures are in place so recalls and transfers are
actioned efficiently, maintaining effective stock control
at all times

• Walking the shop floor regularly, talking with customer and
team members in order to identify and resolve urgent
issues.

• Maintain awareness of market trends in the retail industry
and working alongside the Store Manager in monitoring
activity of local competitors


What we’re looking for

• Substantial experience working at Assistant Store Manager or
Supervisor level within the branded fashion retail sector

• Experience of leading, managing and training teams
effectively

• Demonstrable track record of improving sales figures and KPI
achievements

• Experience of dealing and resolving employment relations
issues

• Experience of visual merchandising

• Experience of stock management

• Experience of working with Microsoft Office applications

• Preferably qualified in Retail Management


Package

• Competitive package