ASSISTANT STORE MANAGER - Operations USA - Los Angeles Century City

About Us

SuperGroup plc is the owner of Superdry, which is rapidly
becoming a global lifestyle brand. Superdry focuses on offering
our customers around the world innovative, premium quality and
affordable clothing and accessories across menswear, womenswear
and specialist ranges. Superdry customers are loyal, varied and
truly global, and are defined not by their age but by their
attitude.

Superdry was launched in the UK in 2003 following an
inspirational trip by our founders to Tokyo, and is famous for
designing and producing quality garments inspired by fusing
iconic vintage Americana and high-impact Japanese graphic
imagery with a British twist. Our products are characterised by
quality fabrics with authentic vintage washes, unique detailing,
world-leading hand-drawn graphics, and tailored fits with
diverse styling. As we continue to develop the breadth and
nature of our product ranges, we increasingly appeal to a
broader group of customers, aspirational people who want to feel
amazing in what they wear and appreciate style, quality and
attention to detail.

We operate a fast-growing multi-channel business through a
combination of standalone stores, franchised and licensed
stores, concessions, ecommerce, wholesale and distributors. We
are growing fastest outside of the UK and our international
business is going from strength to strength. We now own and
operate stores in Austria, Belgium, Denmark, France, Germany,
Holland, Ireland, Italy, Spain, Sweden and the USA, with
franchised stores in many more countries. We have nearly 600
points of sale in over 45 different countries and are adding to
this at a rate of over 50 new locations annually. We have also
entered a joint venture with Trendy International Group in China
which will launch Superdry stores into the Chinese market.

Our global headquarters are based in Cheltenham,
Gloucestershire, UK and we have satellite offices in Aarhus,
Barcelona, Brussels, Hong Kong, Munich and New York, with
specialist sourcing offices in Istanbul and New Delhi. Our
biggest growth area is online, where we operate ecommerce
websites in over 20 different languages and ship to almost every
country in the world.

Our ambition for growth is summarised by our strategic plan
which will provide opportunities to drive significant increases
in revenue. Our plan focuses on three key areas - building a
global lifestyle brand; driving awareness of the breadth of the
Superdry range; and building a broad cross-channel relationship
with customers. It’s supported by the four key pillars of Embed,
Enable, Extend and Execute, which define exactly how we will go
about achieving our aims. As our product is at the very heart of
what Superdry is all about, we are also focusing hard on our
four key product attributes - design detail; quality obsession;
innovation; and affordability. More about the detail of our
strategic plan, together with our latest business and financial
results, can be found on our corporate website
www.supergroup.co.uk.

We aspire to be a great place to work and strive every day to
make every Superdry store and office location a friendly
community with a family feel, with fantastic training and
development, and roles that are compelling, stretching and
interesting. You can see films of many real Superdry colleagues
from across the business talking about their experiences of
working here on our careers website, www.careers.superdry.com.

Overview

The purpose of this role is to assume total accountability for
operations, service profitability and loss prevention. It’s a
back of house role focused on ensuring that the store operations
run smoothly and that the shop floor sales team is provided with
all the necessary support to do their job to the best of their
ability, although you will take on full responsibility for the
store in the Store Manager’s and Assistant Manager’s absence.
The role is about stock management and movement, planning and
execution of store operations, supporting store performance by
monitoring and analysing sales data, overseeing visual
merchandising, managing loss prevention, etc – this is a very
varied role with lots of different challenges.

Responsibilities

• Effectively utilise recruitment tools to find the right talent
for the operations team

• Ensure new operations team members receive a full and
effective induction on their first day, including Health and
Safety, Loss Prevention and training

• Delegate to the operations team to balance work load and give
them the opportunity to develop key skills

• Inspire and motivate the operations team members, coach and
develop the team to improve process and efficiency, reward
and praise our operations team for a job well done

• Develop the operations team members by encouraging day to day
feedback and compulsory 1 month, 3 month then quarterly
reviews. Plan for my personal reviews and agree my SMART
objectives with the Store Manager

• Communicate the store KPIs, results and focuses the operations
team

• Regularly speak to the Area Manager and other Head Office team
members to build and maintain relationships

• Listen and take action on the operations team’s feedback on
what it is like to work in your store and what we can
improve. Work together to ensure our back areas are clean/
tidy and our staff room is a pleasant area for relaxation

• Take on full responsibility for the store in the Store
Manager’s and Assistant Manager’s absence

• Work with the store team to make sure Visual Merchandising
directives/ promotions are followed at all times, densities
are in place and the store is fully ‘shoppable’ – through
effective stock room/ product management and deployment

• Provide the operations team with REAL shop results and
improvement points so that they are aware of everything
happening from a customer perspective

• Effectively rota and make full use of the store’s payroll
budget to ensure the right people are in the right place at
the right time.

• Direct and give feedback to the operations team so they
consistently deliver a first class REAL customer experience
to the internal customers

• Train/ coach the operations team members to deal with
telephone queries and provide the best in class customer
service

• Ensure stockroom processing and replenishment procedures are
in place and ensure these processes are continually managed
and the stock room consistently follows Model Store standards

• Monitor productivity levels and ensure recalls and transfers
are completed effectively and to the deadlines set

• Ensure all Health and Safety checks are in place and any
issues are highlighted to the relevant Head Office department
if support is needed

• Understand Store Sales Targets and communicate these to the
team daily.

• Minimise loss of product in store by promoting security
awareness at all times and ensuring the team feel comfortable
to report any concerns. Clearly communicate the staff
discount policy/ procedure at induction and follow up/ give
reminders

• Take responsibility for all Loss and Prevention procedures and
ensure they are all in place

• Focus on controlling costs by authorising Paid Outs and
considering what is necessary to spend on items such as
postage and cleaning products

• Understand all financial targets and KPIs relevant to
operations and ask questions/ query results when there are
anomalies

• Build strong relationships with other Superdry stores close by
– speaking by phone to support each other regularly

• Share best practice with other Operations Managers within the
area

• Build solid relationships with the shopping centre/area/outlet
manager and I communicate with him/ her and engage with the
local market

What we are looking for

• Previous experience in a similar role within the fashion
retail sector

• Comprehensive understanding of stock management and control

• Excellent administrative and organisational skills

• Advanced IT skills including Excel

• Able to lead and inspire others

• Advocate for customer service

• Problem solving

- See more at: http://careersusa.superdry.com/jobs/20126-
assistant-store-manager-operations-usa-job-usa-superdry-century-
city#sthash.Ug9g7mRK.dpuf