Assistant Store Manager
Overview
The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks an Assistant Store Manager to join the team!
Responsibilities
Sales Generation
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure the “7 Steps of Selling” are practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
Customer Service
- Ensure all associates provide the highest level of customer service, utilizing the “7 Steps of Selling”
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).
Operations
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in bi-annual inventories
- Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
Merchandising/Visual
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support the business goal
Human Resources
- Assist in the recruitment, training and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars etc.
- Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Qualifications
Minimum 3 years retail experience with 1-2 years specialty management