ASSISTANT STORE MANAGER - Livermore, CA

RESPONSIBILITIES to include, but not limited to:

Sales Generation
• Meet personal and store sales goals
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Continuously motivate sales staff to meet assigned sale and productivity goals
• Support the development of associates’ sales techniques, ensuring elevated level of service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
• Demonstrate sales leadership for staff by playing an active role on the selling floor

Customer Service
• Ensure all associates provide the highest level of customer service
• Ensure staff maintains constant client communication through utilizing their client books
• Manage client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Empower associates to make decision in the customer’s best interest that also supports the company’s philosophy

Operations
• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed
including; bank deposits, drawer funds and petty cash
• Ensure deliveries are properly processed in a timely manner
• Monitor the movement of all inventory and ensure that staff adheres to all shipping/receiving policies and procedures
• Ensure staff is trained in all areas of appropriate register functions
• Understand and properly execute all management register functions
• Build and maintain good communication with members of corporate office, regional office, mall office and other stores

Merchandising/Visual
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure the selling floor is neat, clean, organized and
reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction. Identify and communicate product concerns in the timely manner
• Communicate inventory needs to support the business goal

Human Resources
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

REQUIREMENTS:

• 2-3 years of store management experience in a design driven, upscale specialty store environment.
• Associate’s or bachelor’s degree a plus
• Proficiency in computer programs used in the company including: Word, Excel
• Excellent sales and merchandising skills
• Strong fashion sensibility