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Michael Kors logo
Organization
Job Title
ASSISTANT STORE MANAGER , Houston Galleria
Location
Houston, Texas
Country
United States
Region
Midsouth
Reference Number
R_707587
Position type
Permanent
Category
Retail
Job Function
Store - Management

ASSISTANT STORE MANAGER , Houston Galleria

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Utilize elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

  • Support and encourage staff to provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

  • Collaborate  with  store  manager  in  areas  of  risk  management,  physical  security,  store  cash  controls,  and  inventory management
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
  • Participate in inventories
  • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure deliveries are properly processed in a timely manner
  • Identify product concerns in a timely manner
  • Communicate inventory needs to support the business goal

HUMAN RESOURCES

    • Assist in the recruitment, training and development of staff
      •Assist in ensuring the integrity of payroll and the payroll process
      •Continually evaluate the performance of each associate and provide constant feedback to
      ensure results
      •Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
      •Support and provide follow-up for all training programs, seminars etc.
      •Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

WORK EXPERIENCE

  • Minimum 3 years retail experience with 1-2 years specialty management.

We are an Equal Opportunity Employer M/D/F/V

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