Assistant Store Manager

Overview:

The Donna Karan Company LLC, one of the world's leading fashion design houses, seeks an Assistant Store Manager to join the team!

Responsibilities:

Sales Generation

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure the “7 Steps of Selling” are practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

Customer Service

• Ensure all associates provide the highest level of customer service, utilizing the “7 Steps of Selling”
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

Operations

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in bi-annual inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

Merchandising/Visual

• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Qualifications:

       Minimum 3 years retail experience with 1-2 years specialty management