ASSISTANT MANAGER - Opry Mills - Nashville, TN

MAIN JOB OBJECTIVE

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

• Meet personal and store sales goals

• Assist in the tracking, monitoring, and communication of business results

• Ensure an elevated level of sales and service is practiced by all associates; lead by example

• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales

• Ensure all sales related policies and procedures are maintained

• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff

• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service

• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

• Resolve all client problems and complaints quickly and effectively

• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

• Support and assist in staff training in all areas of appropriate register usage and maintenance

• Understand and properly execute all management register functions

• Participate in inventories

• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash

• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

• Ensure deliveries are properly processed in a timely manner

• Identify and communicate product concerns in a timely manner

• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff

• Assist in ensuring the integrity of payroll and the payroll process

• Continually evaluate the performance of each associate and provide constant feedback to ensure results

• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

• Support and provide follow-up for all training programs, seminars etc.

• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

DIRECT REPORTS

• Sales Supervisor(s)

• Stock Supervisor(s)

Minimum 3 years retail experience with 1-2 years specialty management.