Anthropologie Department Manager - 3Rd Ave, New York

A Department Sales Manager contributes to a profitable and customer-centric environment through development of a team and ownership of department responsibility. Manages the selling and operations of department. Supports total store operations, facilitates product flow, and applies merchant skills to curate a compelling customer experience.

REPORTS TO: Store Manager and Visual Manager

PARTNERS WITH: Additional Department Sales Manager

SALES & PROFITABILITY

• Meets or exceeds sales, payroll and shrink goals. Controls expenses to increase profitability
• Assess the department business using company reporting tools, prioritizes, and creates action plans to impact results Assesses sales forecasting and payroll management to facilitate an effective daily zone chart
• Communicates priority product and allocation needs to SM and VM

PEOPLE & DEVELOPMENT

• Supports the SM/ASM in recruiting, hiring, and retaining top talent to build bench for the store
• Supports the SM/VM in creating and maintaining a succession strategy
• Facilitates a thorough and thoughtful onboarding for New Hires
• Takes responsibility for own development and professional growth; identifies and trains role replacement in preparation for career progression
• Ensures that development happens through all levels of the team Promotes an environment of self-awareness and self- development Leverages the skill sets and expertise of others
• Creates a culture of action and accountability
• Plans and executes meetings that are collaborative, educational and motivational
• Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports. Follows up to ensure that direct reports adhere to the same standard for their team (if applicable).
• Ensures that coaching and counseling is consistent and timely

CUSTOMER CONNECTION

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service, leading by example on the sales floor
• Facilitates an energized pace, positive service environment and team development through the MOD role
• Acts as a brand ambassador reflective of the company values and aesthetic
• Understands multi-channel business - implements processes and utilizes tools to better service the customer
• Oversees utilization of personal stylists and/or fitting room experts to elevate service, outfitting, and team development of these skills Engages with local community via events and social media platforms

LEADERSHIP

• Possesses strong written and verbal communication skills
• Possesses strong assessment and decision-making skills
• Is an entrepreneur, takes smart risks with measurable results
• Provides global and department insight related to the customer experience and communicates information to district team and home office Facilitates the sharing of product knowledge for department
• Builds and maintains productive partnerships

AESTHETIC UNDERSTANDING & APPLICATION

• Upholds stock-to-sales processes and presentation standards
• Collaborates with SM and VM to assess merchandising and outfitting
• Leads department team to understand and apply merchant skills to impact business and the customer experience
• Manages product placement within department that is reflective of trend and supports brand messaging
• Maintains an effective store structure, floor plan, and appropriate fixture usage within department

OPERATING PROCEDURES

• Adheres to and holds team accountable to Typical Day/Week Guidelines
• Trains and holds team accountable to The Standard
• Upholds and ensures compliance with markdowns, transfers and restock standard within the department Maintains a visually compelling store that is neat, clean and organized
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Executes Weekly, Monthly and Quarterly Plans established by SM and VM
• Guides Supervisors and team to achieve weekly department objectives
• Upholds all Company Policy and Procedures
• Manages physical integrity of store (facilities, IT) through consistent reporting of issues
• Guides Supervisors and team to achieve weekly department objectives

Typical career progression to STORE MANAGER or VISUAL MANAGER