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Organization
Anthropologie
Job Title
Anthropologie & Co. Bhldn Bridal Service Manager - Westport, Connecticut (55901)
Location
, Connecticut
Country
United States
Region
NY Metro
Reference Number
55901
Position type
Permanent
Category
Retail
Job Function
Store - Management

Anthropologie & Co. Bhldn Bridal Service Manager - Westport, Connecticut (55901)

The Service Manager contributes to a profitable and customer centric environment through the development of the shop team. Oversees the development of BHLDN Stylists, manages the selling/operations of appointments, supports shop and total store operations, and applies merchant skills to curate a compelling customer experience. 

 

REPORTS TO: Shop Manager

 

SALES & PROFITABILITY

  •   Meets or exceeds sales, payroll and shrink goals. Controls expenses to increase profitability

  •   Assesses the business using company reporting tools, prioritizes, and creates action plans to impact results

  •   Assesses sales forecasting and payroll management to facilitate an effective daily zone chart

  •   Communicates priority product and allocation needs to Shop Manager

     

PEOPLE & DEVELOPMENT

  •   Supports the Shop Manager in recruiting, hiring, and retaining top talent to build bench for the Shop

  •   Supports the Shop Manager in creating and maintaining a succession strategy

  •   Facilitates a thorough and thoughtful onboarding for New Hires

  •   Ensures that development happens through all levels of the team

  •   Supports an environment of self-awareness and self- development

  •   Leverages the skill sets and expertise of others

  •   Supports a culture of action and accountability

  •   Facilitates meetings that are collaborative, educational and motivational

  •   Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports

  •   Ensures that coaching and counseling is consistent and timely

     

CUSTOMER CONNECTION

  •   Cultivates an environment of genuine customer connection

  •   Demonstrates extraordinary service and styling direction, leading by example on the sales floor

  •   Facilitates an energized pace, positive service environment and team development through the MOD role

  •   Acts as a brand ambassador reflective of the company values and aesthetic

  •   Understands multi-channel business - implements processes and utilizes tools to better service the customer

  •   Oversees utilization of Stylists and associates to elevate service, styling, and team development of these skills

  •   Supports and engages with local community via events and social media platforms

  •   Develops strategic selling techniques to enhance the customer appointment experience

     

LEADERSHIP

  •   Possesses strong written and verbal communication skills

  •   Possesses strong assessment and decision-making skills

  •   Is an entrepreneur, takes smart risks with measurable results

  •   Provides global insight in relationship to the customer experience and communicates information to the Shop Manager

  •   Facilitates the sharing of product knowledge

  •   Builds and maintains productive partnerships

     

AESTHETIC UNDERSTANDING & APPLICATION

  •   Has a strong understanding of trend and style that is reflective of the brand and bridal industry

  •   Upholds stock-to-sales processes and presentation standards

  •   Collaborates with Shop Manager, SM and VM to assess merchandising and outfitting

  •   Supports Shop Manager to ensure merchandising decisions are reflective of trend and support brand messaging

     

OPERATING PROCEDURES

  •   Adheres to and holds team accountable to Typical Day/Week Guidelines

  •   Trains and holds team accountable to all brand processes

  •   Upholds and ensures compliance with markdowns, transfers and restock standard within the Shop

  •   Maintains a visually compelling store that is neat, clean and organized

  •   Adheres to and develops awareness around internal and external Loss Prevention procedures

  •   Executes Weekly, Monthly and Quarterly Plans established by the Shop Manager and SM/VM

  •   Guides Supervisors and team to achieve weekly Shop objectives

  •   Upholds all Company Policy and Procedures

  •   Manages physical integrity of store (facilities, IT) through consistent reporting of issues