Anthropologie & Co. - Customer Expert - Walnut Creek, CA

An Customer Expert is an elevated Customer Associate who supports and leads in one or more key areas of the business. They contribute to a profitable and customer-centric environment through supporting the store team in the selling/operations of these key zones with a heavy focus on cash wrap.

REPORTS TO: Management Team

EXPERIENCE

>            An entrepreneurial spirit with a startup mentality to be a part of our new Anthropologie & Co stores

>            An understanding of the Anthropologie culture and its appeal to the local market

>            Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

PEOPLE & DEVELOPMENT

>         Promotes an environment of self-awareness and self- development

>         Promotes an environment of collaboration, inspiration and teaching

LEADERSHIP

>         Builds and maintains productive partnership

>         Gains proficiencies in entrepreneurship, takes smart risks with measurable results

>         Gains proficiencies in strong assessment and decision-making skills

CUSTOMER CONNECTION

>         Supports an environment of genuine customer connection by demonstrating  extraordinary service and leading by example

>         Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience

>         Understands multi-channel business- utilizes tools to better service the customer

>         Understands store specific distinctions to guide and tailor the experience

AESTHETIC UNDERSTANDING & APPLICATION

>         Is knowledgeable of trend and style that is reflective of the brand and core customer

>         Develops an understanding of how the merchant process impacts business and the customer experience

>         Connects brand aesthetic with store Social Media platforms

BENEFITS

As an Anthropologie employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package for full-time employees that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more! To see a full list of benefits, visit http://www.urbn.com/work-with-us/benefits.

Sound like a good fit?

If you are ready to lead and inspire a team of positive, dynamic individuals, please apply on-line. We look forward to reviewing your unique qualifications.

You can learn more about Anthropologie and all URBN brands at http://www.urbn.com/

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.