Job ID #: 3206
Business Unit: Nine West Group Location: New York,NY Position Type: Full-time Department: Operations Education Required: Bachelors Degree Experience Required: 1 - 3 Years
Job Description
Investigate and resolve customer issues through phone and email communication in a timely manner.
Receive and maintain all orders/reorders to licensees in a timely manner. Communicate this information to production department for placement with the factory.
Maintain customer tracking logs; monitoring and reacting to weekly/daily changes in order to make timely adjustments with all sourcing countries.
Coordinate communication between consolidators, freight forwarders and licensees in order to ship goods timely. Follow-up to insure all documentation requirements are met.
Maintain and update customer files by season.
Attend season shoe shows and meet with licensees as necessary.
Create and learn functions of production, sales, and other business areas
Meet with licensees when necessary
Communicate frequently between consolidators, freight forwarders and licensees
Communicate all production issues to production team.
Work with sales team to answer questions and resolve issues
Qualifications
Bachelor’s Degree preferred
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.