We are JBCStyle, (http://www.jbcstyle.com); the leading full-service recruiting agency with a focus on the Fashion, Beauty, Action Sports, Retail and Home industries. With over a decade of experience matching key brands with their ideal candidates, we are uniquely positioned to support our clients looking for top talent and or candidates looking to take the next step in their career(s).
Los Angeles, CA 90048
Seeking an Account Manager for a high-end contemporary E-commerce company in LA, CA! The right candidate will have a background in Account Management with some Assistant Buying, Planning and/or Merchandising as this role is very analytical.
- Develop long-term relationships with accounts and key stakeholders.
- Operate as the lead point of contact for matters specific to your customers. Understand firsthand what they value and need to be successful. Ensure the timely and successful delivery of solutions according to customer need.
- Track the development and success of our customers, referencing their goals and knowing how to accurately track against them.
- Accurately capture customer feedback and translate that into product requirements.
- Spearhead renewal conversations with customers. Use insight in customer health and activity to successfully achieve renewal goals.
- Be a champion of world-class customer/client service; deliver high quality customer experience at every contact point.
EDUCATION: BA/BS Required
- 2-3 years experience in wholesale, retail, e-commerce or other Fashion industry mandatory.
- 2-3 years relevant experience in Account Management; software or e-commerce ideal.
- Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environment.
- Good working knowledge of, or, expertise in CRM’s (Salesforce, Zendesk, etc.).
- Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success.
Please send your resume as a word doc or PDF along with current salary requirements with Account Manager in the subject line. We look forward to hearing from you. Please feel free to visit us at http://www.JBCStyle.com.