Manager, Alertline & Investigations (REMOTE)

Saks Fifth Avenue is a world-renowned destination for luxury fashion and personalized customer service. Since 1924, we have worked to deliver a one-of-a-kind shopping experience, driven by our mission to help our customers express their identities through relevant and inspiring style.

Saks Fifth Avenue’s stores offer an unparalleled selection of curated merchandise: fashion for women and men, beauty, jewelry and more. We showcase the world’s most desired brands and champion exciting new ones—over the years we’ve launched the careers of countless designers. Saks Fifth Avenue also offers luxury experiences, from spa services to beauty tutorials to fine dining to our legendary holiday windows and light show on Fifth Avenue.

But the essence of the Saks experience is working with our Style Advisors, who can curate and personalize the world of fashion for every customer’s tastes and needs.

The Associate Relations Manager, Investigations will support the store teams. In this role, the Manager will conduct internal investigations on behalf of the stores concerning violations of policy, discrimination, harassment, sexual misconduct and other employee relations matters. The successful candidate will also use appropriate and acceptable standards/methods of investigative practices to complete a thorough investigation by compiling relevant documents and formulating an official investigative report. The Associate Relations Manager, Investigations will maintain a tracking system on the outcome of all investigated cases.

Who You Are:

● You possess strong interpersonal skills with the ability to build trust and collaborate across the business
● You thrive in a rapidly changing environment with exposure to a wide variety of critical People functions
● You want to make a meaningful impact to our People function, our Associates, our Clients, and the evolving Luxury Retail industry
● You demonstrate sound moral character and judgment: decisions come from a fact-based and informed position.

You Also Have:

● 3 years of Human Resources experience; experience supporting stores a plus
● Previous HR Generalist experience with an emphasis on employee relations.
● Verifiable track record of success partnering with senior leaders, serving as a credible and trusted resource.
● Technologically astute strong computer proficiency: Word, Excel, Power Point web browsers and tools.

As The Associate Relations Manager, Investigations, You Will:

● Actively pursue knowledge of retail business practices, policies, organization structure, roles and responsibilities to better understand the business.
● Gather, organize and analyze complaint information to support written investigative reports.
● Perform initial analysis of all complaints.
● Partner with other team members to determine investigative strategy.
● Assemble pertinent data, records and other evidence to support written investigative reports
● Partner with management to resolve employee relation issues; provide coaching and counseling to management and staff; collaborate with legal counsel on issues as appropriate.

Your Life and Career at Saks Fifth Avenue:

● Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
● Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
● A culture that promotes a healthy, fulfilling work/life balance
● Benefits package for all eligible full-time employees (including medical, vision and dental).
● An amazing employee discount

Thank you for your interest with Saks Fifth Avenue. We look forward to reviewing your application.

Saks Fifth Avenue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks Fifth Avenue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks Fifth Avenue welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.